Terms and Conditions
Travel Anywhere (Pty) LTD
We are Travel Anywhere (Pty) LTD and our agreement with you sets out what you are legally entitled to expect from and your obligations to us. We sell products and service as an agent on behalf of airlines, wholesale companies and other service providers including accommodation and transportation services and Working Abroad programs. (Third Party Suppliers). You should make sure that you understand these terms and conditions which apply to your particular arrangements in addition to these general terms and conditions and you have no misapprehension about the content, the services and your obligations. We will also make available to you the terms and conditions or websites of the Third-Party Suppliers. Once you start dealing with us, whether or not you ultimately place any booking with us, you will be deemed to have read, understood and agree to be bound by the Travel Anywhere terms and conditions, and terms and conditions of the relevant Third Party Suppliers.
OUR AGREEMENT WITH YOU
DEPOSITS AND PAYMENTS
Deposits are non-refundable.
Payment of a deposit enables Travel Anywhere to hold a reservation for you but does not guarantee the fare and/or price. The fare and/or price can only be guaranteed once we receive full payment and tickets and/or other travel documents have been issued. The Booking Fee is also non-refundable.
Travel Anywhere will advise you of the date that full payment is required. All prices shown are ’from prices’ and we reserve the right to alter the prices of any of the packages/products shown in any of our marketing or quotations. You will be advised of the current price of the packages/products that you wish to book before your contract is confirmed. Additional deposits for certain travel arrangements may also be required by Third Party Suppliers. Failure to make payment in full by the due date may result in the forfeiture of any deposit paid.
We reserve the right to refuse personal cheques. After full payment the conditions of the contract with your Third-Party Supplier may permit them to increase the cost of your arrangements. We will pass any such increase on to you.
Travel documentation will not be issued until full payment with cleared funds is received. Travel Anywhere general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge you an administration fee if we are required to send you such documents in hard copy form, at your request. All travel documents are non-transferable. It is your responsibility to collect all paper travel documents prior to departure. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage etc.
CANCELLATIONS AND CHANGES
Your contract with your Third-Party Suppliers may allow suppliers to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes but accept no liability for any changes or costs incurred which may result.
If a significant change is made to your booking, by the Third Party Suppler, we will inform you immediately if there is time before your departure. These may include (but are not limited to) the following changes: a change of accommodation to that of a lower category, a change of departure airport, a change of supplier, a change in time of your departure or return flight by more than 12 hours. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us, (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements and receiving a full refund if Third Party Supplier T&Cs allow for.
YOUR AGREEMENT WITH US
You also consent to our processing personal information about you and other members of your party. We and the Third-Party Suppliers may disclose your personal information to others where directly connected with facilitating your travel arrangements and bookings and the provision of travel services and products. For example, we may disclose your personal information to airlines, hotels, car rental companies, work abroad partner and other service providers in facilitating your travel arrangements. [‘Personal Information’ means the term as defined in the Protection of Personal Information Act, Act4 of 2013 [‘POPI’} and includes ‘Special Personal Information’ as defined in POPI. The term ‘processing’ is also used as defined in POPI)
IF YOU CHANGE YOUR BOOKING
If you wish to change your booking and such a change is permitted and possible, Travel Anywhere will charge you a service fee to process the change. You may also be charged a service fee by your Third-Party Supplier. Please note that all reservation changes are subject to availability and the terms and conditions of the product or service purchased. For changes before departure please contact your work abroad specialist that booked your ticket.
Changes to name details are not allowed by many airlines and other service providers. Whilst we will do our best to make such a change if necessary, please bear in mind that most airlines and other service providers treat a name change as a cancellation, to which standard conditions and charges would apply.
Flights must be taken in the sequence they appear on your ticket or e-ticket confirmation. If you plan not to take a flight as booked e.g. you may decide to do that ‘leg’ of the journey by car or train, please contact the airline as far in advance as possible to discuss your options. If you do not do the aforesaid or check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.
IF YOU CANCEL YOUR BOOKING
If you cancel your booking, the cancellation terms and conditions of your Third-Party Suppliers will apply as well as Travel Anywhere fees outlined on your itinerary/quotation/e ticket. We need to receive from you written notification of cancellation and your original ticket/voucher before any refund can be considered. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable. Refunds will only be paid to you once we have received the funds back from Third Party Suppliers. Generally, flight tickets cannot be refunded if they are partially used. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform the relevant Third-Party Supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please contact Travel Anywhere, either through the travel abroad specialist that made your arrangements, or through
firstname.lastname@example.org . If you fail to contact Travel Anywhere, we will not be permitted the opportunity to investigate your complaint and rectify any error whilst you are away, and this may affect your rights under your contract. Please note that the dealing with a complaint by Travel Anywhere or a Third-Party Supplier is done without prejudice and does not imply any fault of any kind on the part of either aforesaid party.
Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We can arrange travel insurance for you and can provide you with a quote and answer any queries you may have regarding the insurance we offer. However, in making or not making insurance arrangements for you, we do so exclusively as agents on your behalf and any right of recourse will be exclusively against the insurer.
Once the insurance has been confirmed and paid for, you will be issued with a policy document of the insurer. It is a complex document, which must be read before you initiate your travel so that you can address any queries you may have to the insurer prior to your departure.
Please note that various credit card companies offer limited levels of travel insurance, which may not be sufficient for international travel. Check with the credit card companies in order to obtain the specific details of the cover.
CHANGE TO OUR NOTICE
We may amend this Notice from time to time. If we make a change to the Notice, the revised version will be posted on our website. We will post a prominent notice on our website to notify you of any significant changes to our Notice and indicate at the end of the Notice when it was most recently updated. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.
YOUR TRAVEL BOOKING
When you make a booking:
(a) you guarantee that you have the authority to accept and do accept for yourself and on behalf of your party the Travel Anywhere terms and conditions, and any terms and conditions imposed by Third Party Suppliers.
(b) it is your responsibility to ensure that all the details on your travel documents are correct and to bring to our attention any errors or discrepancies within 24 hours or the document will be deemed correct. The names in your travel documents must be exactly the same as they appear in the traveller’s passport.
(c) you enter into a legally binding contract to acquire the relevant travel or travel related products and/or services and advice from Travel Anywhere and the Third Party Suppliers, which contract comprises the Travel Anywhere confirmation form, your itinerary prepared and provided by Travel Anywhere, the Travel Anywhere T&C and the terms and conditions of the relevant Third Party Suppliers.
(d) if you make a booking on behalf of someone, you warrant that you have the authority to accept and do accept on behalf of that person and agree to be bound by the Travel Anywhere terms and conditions and the relevant Third Party Suppliers’ terms and conditions.
Travel Anywhere’ s role is to assist you to plan your travel arrangements, facilitate your bookings, to provide advice, to prepare your itinerary, to prepare and issue your travel documents and to arrange payment and refunds as applicable. Travel Anywhere is not a provider of any travel products/services as such and has no responsibility for products or services provided or not provided by any Third-Party Suppliers. We give and make no warranty or representation regarding the standard of any services or products supplied by Third Party Suppliers and no person has authority to make any such representation or warranty on behalf of Travel Anywhere, save to state that all Third Party Suppliers have been carefully selected based on proven track records and service.
If for any reason, any Third-Party Supplier is unable to provide the products/services you purchased through Travel Anywhere, your remedy lies exclusively against that Third-Party Supplier and not Travel Anywhere.
The Travel Anywhere terms and conditions, together with the relevant terms and conditions of the Third-Party Suppliers apply to any travel products/services you purchased through or that has been provided by us.
CHANGES BEYOND OUR CONTROL
Compensation will not apply if a significant change is made for reasons beyond our control. These include (but are not limited to): force majeure, war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, and changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or If you have booked a flight and we are alerted to a significant schedule change by your airline before you depart from South Africa, we will contact you by email to advise you of this. Please ensure that you have given your contact email address and mobile phone number to Travel Anywhere and that you regularly check for messages before you leave. Travel Anywhere has no control over airline schedule changes and accepts no liability for costs which may arise as a result of such changes.
After you have left South Africa, it is your responsibility to check with the airline that any onward or connecting flights (whether local or international) you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly.
COLLECTION OF DATA
For Travel Anywhere to perform our business functions and activities, we need to collect, use and disclose personal information, including making and managing travel bookings on behalf of our customers. We committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.
We will only collect sensitive information in compliance with POPIA, with your explicit consent and where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorised to do so by law. To the extent permitted or required under POPIA, you consent to us using and disclosing your sensitive information for the purpose for which it was collected. For example, if you provide health information to us in connection with a travel insurance application you would like to make, you consent to us using and disclosing that health information in connection with arranging that travel insurance on your behalf. A further example is if you disclose your religious beliefs to us because you are interested in, for example, certain holiday packages, in which case you consent to us using and disclosing that information in connection with facilitating your request. We will not use or disclose sensitive information for purposes other than those for which it was collected, unless we subsequently receive your consent to use it for another purpose.
We do not and will not sell, rent out or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Notice and, in particular, as set out below, and in accordance with POPIA. Note that, in this Notice, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available or accessible your personal information to another person or entity
PASSPORT, VISA AND IMMIGRATION REQUIRMENTS
It is exclusively and entirely your responsibility to fulfil the passport, visa and other immigration requirements for your entire itinerary including all transiting and stopover destinations applicable to your itinerary. You should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. Your passport must be valid for 6 months beyond your return date into South Africa and all South African passport holders are required to have a minimum of three blank pages in their passport excluding the front and back cover to enable entry visas to be issued. If there is insufficient space in the passport, entry will be denied, and the person is likely to be detained pending return to their country of origin. Please ensure that all passports are renewed.
Please note that a visa does not guarantee entry to any given country at point of entry and boarding of an aircraft may be denied at any point even if you have a valid visa.
It is important that you check with the Company prior to departure from South Africa what the current airport departure tax is of all the countries you will be passing though as these taxes are usually payable in the local currency and must be provided for.
TRAVEL ADVICE AND VACCINATIONS
South African residents should refer to the travel advice in the Consular Information section posted by the International Relations & Cooperation Department at www.dfa.gov.za. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary. Health, vaccination and inoculation compliance is exclusively and entirely your responsibility. You should ensure that your physical condition is adequate for the intended itinerary and if you are not sure, you should consult your physician.
All advice of whatever nature provided to you are based on one or more of the following(a) Information provided by you; (b) Information provided by Third Party Suppliers; (c) Information provided by Governments, consulates and embassies; (d) Travel advisories issued by the aforesaid and other travel information service providers. Due to the sheer volume and complexity of such information and the fairly volatile and constantly changing requirements of international travel, the Company is not possible to check and compare the accuracy and/or veracity of such information. It is thus conveyed to and shared with you as part of the Company’s ongoing commitment to make your trip as seamless and as pleasant as possible, but without any guarantee